Service assistance to access a channel on your Roku streaming player
This is our service/consultation to assist you to access the particular channels of your interest, in case if you find it difficult to access from Australia.
If there are more than 1x channel access in your wanted list requires non-trivial research effort to validate, then it will add additional $25 for each of these difficult channels into the total service charge. A final quote will be confirmed to you, before commencement of our service.
This service however, excludes HBO Max and Hulu, for which you will need to use the "Service assistance available to access HBO Max and Hulu channels on your Roku with no hassles."
What you get from this service:
- Advice containing clear/approach/recommendation regarding access of the channel(s) of your priority via your Roku
- All consultation and your questions answered
- Ongoing follow-up assistance upon request
- You have a Roku and you are residing outside of the USA (i.e. USA Expats), or UK (i.e. UK Expats) and genuinely wish to access your wanted USA or UK channel via Roku on your Big Screen TV or Projector
- You might or might not have already set up a valid and working Geo Unlocked connection for your Roku to access the Roku USA or U.K. streaming channels, for example, using our turn-key Smart TV Works USA or UK Geo-Unlock device for Roku.
- You understood that you will clearly articulate to us your current situation and what you wish to watch during the consultation. This is our genuine assistance for our new customers with our best effort, with the outcome guaranteed as per what we advise during the service. For example, if there is a proven working approach to access the channel of your interest, we will provide detail know-how. If there is no access, we will also provide detail explanation, as well as any other alternate/work-around recommendation.
Refund or Return Policy
This product is governed by our return policy, which is defined under the fair trading law and practices in Australia. For detail of the policy, please click and visit:
However for those intangible product such as service performed, we guarantee the service delivers within the scope of the service listing, as long as it is supported by the streaming channels involved. However, we will still be able to respectfully refund you, upon any unpredicted situation arising that is based on fair and genuine assessment, understanding and good will, and to be agreed by both parties.
- Assessment/recommendation service for accessing the channels of your interests
- Follow-up assistance upon requests
- Back by local expertise for selling and supporting Roku streaming solution since 2012